Shopping Questions
Our candles at Reentha Candles are handcrafted using 100% natural soy wax, pure essential oils, and cotton wicks. We prioritize eco-friendly materials, ensuring a clean, safe burn without harmful chemicals. Each candle is made with care, providing high-quality, long-lasting fragrances.
The burn time of our candles varies depending on the size, but on average, our candles burn for 40 to 60 hours. To maximize burn time, we recommend trimming the wick to 1/4 inch before each use.
Yes, we offer custom candle orders for special occasions like weddings, birthdays, and corporate events. Contact us with your requirements, and we’ll be happy to create a personalized candle just for you.
We offer a wide range of scents to suit every mood and occasion. Some of our popular scents include Rose Garden, Lavender Bliss, Citrus Burst, Sandalwood Serenity, and Vanilla Dream. Each scent is crafted to provide a delightful and soothing aroma.
Yes, all our candles are eco-friendly. We use natural ingredients like soy wax and essential oils. Our packaging is recyclable, and we avoid using any harmful chemicals, making our candles safe for you and the environment.
To ensure the best experience with your Reentha Candle, trim the wick to 1/4 inch before each burn. Allow the wax to melt evenly across the surface before extinguishing to prevent tunneling. Keep the candle away from drafts, pets, and children.
Currently, we ship our candles within India. We are working on expanding our shipping options to include international destinations soon. Stay tuned for updates!
If you have any questions or need assistance, please contact our customer service team at [contact@reentha.com/+91-9720852755]. We are here to help and ensure you have a wonderful experience with Reentha Candles.
Payment & Gift Card
We accept a variety of payment methods at Reentha Candles including credit cards (Visa, MasterCard, American Express), debit cards, UPI, net banking, and popular digital wallets like Paytm and Google Pay.
Yes, it is completely safe to use your credit card on our website. We use secure encryption technology to protect your personal and payment information. Your privacy and security are our top priorities.
Yes, we offer gift cards in various denominations. Our gift cards make the perfect gift for friends and family who love natural scented candles. You can purchase them directly from our website.
To redeem a gift card, enter the unique code provided on the card during checkout. The gift card value will be applied to your order total. If the purchase amount exceeds the gift card value, you can pay the remaining balance using other accepted payment methods.
Yes, you can use multiple gift cards for a single purchase. Simply enter each gift card code during checkout, and the total value will be applied to your order.
If your gift card isn’t working, please double-check the code and ensure it hasn’t expired. If you’re still experiencing issues, contact our customer service team at [insert contact email/phone number], and we’ll be happy to assist you.
You can check the balance of your gift card by logging into your account on our website and navigating to the gift card section, or by contacting our customer service team.
Gift cards are non-refundable and cannot be exchanged for cash. However, they do not expire and can be used at any time on our website.